Refund policy

Last updated: 11/9/2025

Thank you for trusting us to nourish you on your journey through motherhood. We’re a mom-owned company, and our goal is simple: happy customers and fresh, wholesome food.

If something isn’t right with your order, please let us know right away. We’ll do everything we reasonably can to make it right.

Perishable Products & Returns

Because we ship perishable food, we’re unable to accept returns. Unlike shelf-stable items, perishable goods can’t be restocked or resold once they’ve left our facility.

Instead, we review each concern individually and may offer one of the following at our discretion:

  • A replacement of the affected product(s)

  • Credit toward a future order

  • A partial or full refund

How to Report an Issue

If there’s a problem with your order (such as damage, missing items, or quality concerns):

  1. Email hello@restorativeroots.com within 7 days of delivery.

  2. Include your order number, a brief description of the issue, and clear photos of the product and packaging (including the label).

  3. Please do not discard the packaging until we’ve reviewed your claim.

We may ask for additional photos or information to verify the issue since we cannot physically inspect the product.

Damages and Delivery Issues

Please inspect your box and its contents upon delivery.

If you receive a box that’s damaged, leaking, or warm to the touch (above 40°F), take photos immediately and contact us.

We’ll happily review the situation and—if we or the carrier made a mistake—replace the food or refund the affected portion of your order.

However, we cannot issue refunds or replacements in the following cases:

  • The shipping address was entered incorrectly or not updated before billing.

  • The address was changed after shipment or refused upon delivery.

  • You were unavailable to receive the order on the delivery day and it spoiled as a result.

  • The order was returned to us because of refusal or an incorrect address.

Once an order leaves our facility, title and risk of loss transfer to you, so please double-check your shipping details before completing checkout.

Food Quality & Safety

We take food safety seriously. Upon delivery:

  • Open your box immediately.

  • Verify products are cold to the touch (40°F or below).

  • Refrigerate or freeze items right away.

From the moment your box arrives, the condition and handling of the food are your responsibility. Please follow USDA guidelines for safe food handling and cooking.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card provider to post the refund.

  • If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact us at hello@restorativeroots.com.

Questions or Concerns

We’re always here to help. Email hello@restorativeroots.com with any questions about your order, shipping, or product quality.