Shipping policy

Last updated: 11/9/2025

Where We Ship

We currently ship orders nationwide within the United States, including Alaska and Hawaii, using refrigerated packaging and insulated boxes designed to keep your food cold in transit.

When We Ship

We ship once per week on Tuesdays. Some shipments may be moved to a different day if a Tuesday shipment falls on a holiday or due to carrier scheduling.

  • Southern California + Las Vegas

    • Shipped Tuesday

    • Typically delivered Wednesday (1-day transit)

  • All other U.S. locations

    • Shipped Tuesday

    • Typically delivered Thursday (2-day transit)

Delivery timing is estimated and may vary based on carrier performance, weather, and other factors outside our control.

Order Cutoff

To have your order ship in the upcoming Tuesday batch:

  • Orders placed By Monday by 12PM (noon) Pacific Time
     → Ships on Tuesday

  • Orders placed After Monday 12PM Pacific Time
     → Ships on Tuesday of the following week

We occasionally hit capacity for a given ship week. If you order close to the cutoff time or after we’ve reached our maximum number of boxes, your order may roll to the next shipping week. If you need your box by a specific date, please order early.

Shipment Notice: We’ll share any special or adjusted shipping schedules (for example, around major holidays or extreme weather) on our website and, when possible, via email or SMS.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Your delivery address

  • The size and weight of your box

  • Current carrier rates

You’ll always see your final shipping cost before completing your order. As we grow and negotiate better rates, we aim to pass savings on whenever we can.

Tracking & Delivery

Once your order ships, you’ll receive a shipping confirmation email (and/or SMS if you’ve opted in) with tracking information.

  • Carriers will typically leave your package at your door if no one is home.

  • Your box is packed to stay cold through the expected delivery window, but you should plan to bring it inside and unpack it as soon as possible on the delivery day.

If your tracking shows “delivered” but you can’t find your box, or if there’s visible damage, please email hello@restorativeroots.com right away with your name, order number, and photos if available.

Inspecting Your Box & Food Safety

Because our products are perishable, we need you to be the last set of eyes and hands:

  • Open your box as soon as possible after delivery.

  • Check that chilled items feel refrigerator-cold (at or below 40°F if you use a food thermometer).

  • If any items arrive warm to the touch, leaking, or otherwise unsafe, do not consume them.

If you believe any product is not suitable for consumption:

  1. Take clear photos of the product and packaging (including labels) on the same day as delivery and 

  2. Email hello@restorativeroots.com on the same day as delivery.

  3. Discard the affected items.

To maintain quality and safety, you are responsible for:

  • Immediately refrigerating or freezing perishable items

  • Proper washing, handling, preparation, cooking, and storage

  • Following safe food handling guidelines (such as those provided by the USDA) and cooking to safe internal temperatures

From the time your box is delivered, the condition, storage, and consumption of the products are your responsibility.

Dry Ice & Packaging Safety

Some shipments include dry ice and other cooling materials to keep food cold in transit.

Please handle dry ice carefully:

  • Do not touch dry ice with bare skin

  • Do not ingest dry ice

  • Keep dry ice and packaging materials away from children and pets

  • Let any remaining dry ice evaporate in a well-ventilated area, away from enclosed spaces

Restorative Roots is not responsible for injury or damage resulting from improper handling or disposal of dry ice, insulation, or other packaging materials after delivery.

Delays & Weather Events

We do our best to ship on time and pack every box to handle normal transit times. However, once a box is handed off to the carrier, shipping delays can occur due to:

  • Weather

  • Carrier issues

  • Operational disruptions or events outside our control

We’re not responsible for delays caused by the carrier or events beyond our control, but we want you to have a great experience. If your box is significantly delayed or arrives in poor condition, contact us at hello@restorativeroots.com with photos, and we’ll review the situation and work with you on a reasonable resolution.